Change the Primary Admin of Your Account

Only the Primary Admin may delegate this responsibility to another user.

Remember the Primary Admin can see and may be responsible for changes to the logo, accent color, billing and contact emails of the library.

To give Primary Admin control to another user go to Admin/Account Settings/Billing and choose from the active user list.

If there has been an unexpected change in your organization and the current Primary Admin is not available, please email support@imagerelay.com with the following conditions met and your company will be assisted through the process.

The email and transfer process below serves as a security measure to ensure accurate maintenance and updated records for the account:

1. Address your email to support@imagerelay.com with the current Primary Admin of the account CC'd on the email. *please note that the email does not need to be active for them to be CC'd in the email*

2. Provide the portal name and the email the Primary Admin designation will transfer to.

You will receive a reply with confirmation of the change shortly thereafter.

Further Reading:
Primary Admin Functions