In Image Relay, you have the ability to download an entire content of a folder in one go. This can also contain the subfolders that are in that folder.

When you download an entire folder of assets, you will frequently be emailed a zip file rather than receiving a direct download. Your email should already be filled in in the prompt, but you will have the ability to update it.

Please note, folder downloads have a limit of 20G. To download folders over 20G please download subfolders or selections of assets.

Via Hover View:

  1. Hover over the folder you wish to download with your mouse to bring up Hover View.

  2. Click the Download button in the bottom left-hand corner of the fold 

Via Selection:

  1. Hover over the folder you wish the download and check the box in the upper left hand corner.

  2. Click the Download button in the upper selection bar to download all selections.

Note: In both cases, folders will be downloaded to your Downloads folder and the folder(s) will have the same name(s) as in your library. 

Download Conversions:

When downloading a folder, you will be prompted to download the original files in the folder, or you will have the option to convert the image files in the folder to JPEGs or PNGs.

Please note that only the images and Adobe files will be converted; Video, audio, PDF, or document files will not. These file formats will always be downloaded in their original format.

File Format Conversions

When you download an image or Adobe file in Image Relay, you will have the option to convert the format of that image. Your options for download will include:

  • Original - The original file is always the highest resolution file, and if you are planning to do further editing in programs like Photoshop, it is your best choice.

  • JPEG - Appropriate file type for the web, easy to open on your computer.

  • PNG - Appropriate file type for the web, maintains background transparency if present.

For example, if the original file is a photoshop file, but you do not have that software on your computer, you can download the file as a jpeg.


When you download an image, you have the option to change the aspect ratio to a unique size for your needs, either as PNG or JPEG. The aspect ratio will be maintained here, you cannot crop it into a different shape. When downloading a selection of files or folder, the size will be applied to all images in the folder.

Please note that you are only able to make a smaller size than the original image (making it larger would not look good!). For example, if the file is originally 2400px wide, you cannot make it 2600px wide.

Preset Sizes:

Image Relay will automatically allow users to grab preset dimensions from the original file.

  • Medium: Will set the max dimensions to 2100px and maintain proper aspect ratio. The dots per inch (DPI) will be set at 300.

  • Small: Will set the max dimensions to 720px and maintain proper aspect ratio. The dots per in (DPI) will be set at 72.

Download resolutions are dependent on your assigned permission. If you are not presented with the Original or Medium conversion options, then you have been granted low-resolution download access. If you require access to a higher resolution file, please reach out to your system admin under the HELP section at the top right of the screen.

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