Please feel free to contact the Image Relay team directly at any time using the Intercom chat bubble to the right. This is the fastest way to get an answer.
To help us diagnose the issue:
What type of computer or device are you working on? MAC, PC, Chrome Book, etc?
What browser and version are you using?
Which client portal are you logged into?
Please describe the issue you are experiencing so that we can accurately recreate the problem. You can even add a screenshot?