Please feel free to reach out to the Image Relay team directly at any time with the chat box to the right. This is the fastest way to get an answer.
To help us diagnose the issue:
What type of computer or device are you working off? MAC, PC, Chrome Book,Tablet, etc.
What browser and version are you using?
Which client portal are you logged into?
Please describe the issue you are experiencing so that we can accurately recreate the problem.